Workers’ Compensation Coordinator

Current Saint Francis Employees - Please click HERE to login and apply. This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.

Responsibilities

• The Workers’ Compensation Coordinator is responsible for coordinating all aspects of pre-visit worker’s compensation cases for patients within the practice.
• This role serves as a liaison between patients, providers, employers, worker’s compensation case managers, and providers to ensure timely authorization, scheduling, documentation, and claim processing.
• Coordinates worker’s compensation cases from initial referral through pre-visit services.
• Schedules first appointments and assists patients with follow-up appointment coordination.
• Obtains and verifies worker’s compensation insurance information, claim details, and employer information.
• Communicates with worker’s compensation adjusters, nurse case managers, employers, and providers.
• Secures authorizations and approvals for evaluations, treatments, procedures, imaging, and therapy.
• Requests, tracks, and distributes medical records, work status reports, physician notes, and other required documentation for pre-visit approval.
• Ensures providers complete all required worker’s compensation forms and reports accurately and promptly.
• Maintains accurate and up-to-date case information within the electronic medical record (EMR) system.
• Maintains confidentiality and compliance with the Health Insurance Portability and Accountability Act (HIPAA) and worker’s compensation regulations.

Requirements

• High school diploma or GED.
• Knowledge of Electronic Medical Record (EMR) systems and medical scheduling software.
• Strong organizational skills with the ability to manage multiple cases and deadlines simultaneously.
• Effective interpersonal skills.
• Excellent communication skills, both written and verbal that present clear and concise information.

Minimum Education

Associate’s degree, preferred.

Licensure, Registration and/or Certification

None.

Work Experience

Minimum 2 years experience in case management, medical billing, medical office administration, or worker’s compensation coordination.

Knowledge, Skills, and Abilities

Knowledge of Microsoft 365 and other applicable software. Knowledge of worker’s compensation processes, insurance verification, authorizations, and medical terminology. Sound knowledge of third-party billing coordination and claims processing.

Detail-oriented with strong problem-solving and follow-up abilities.

Essential Functions and Responsibilities

Follows up on missing information, denied authorizations, or outstanding documentation requests for pre-visit preparation.

Decision Making

Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field.

Working Relationships

Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Orthopedics - TBJ Admin - Warren Clinic Location: Tulsa, Oklahoma 74146 EOE Protected Veterans/Disability