Branch Manager

Commercial HVAC Branch Manager

Drive Growth. Build Relationships. Deliver Solutions.

Responsibilities

• The Branch Manager owns the results of the Indianapolis BME Services branch: profitable growth, reliable service delivery, and a safe, engaged field team. This leader runs the branch as a business, building recurring service and maintenance agreements, growing the customer base, and making sure every technician has the tools,
• training
• Financial Performance and Branch P&L
• Own the
• branch

P&L, including revenue, gross margin, labor

• utilization, overhead and net operating income.
• Build and manage the annual budget and forecast; review monthly financials and act on variances.
• Set and enforce pricing, labor
• rates
• and margin standards for service calls, quoted repairs and agreements.
• Monitor billable hours, technician
• utilization
• callbacks
• and warranty costs to protect profitability.
• Drive
• timely
• invoicing and work with accounting to manage receivables and collections.
• Business Development and Customer Relationships
• Grow the Indianapolis market by developing new commercial,

industrial

• Expand the recurring revenue base through planned maintenance and service agreements, with a focus on renewals.
• Build relationships with facility managers, property managers,
• Partner with service sales staff on proposals, quoted repairs,

retrofits

• and replacement opportunities.
• Resolve escalated customer issues quickly and use them to improve service.
• Represent BME at industry and community events in the Indianapolis area.
• Service Operations
• Oversee dispatch,

scheduling

• and workload so customer calls are answered and completed on time.
• Set and track standards for response time, first-time fix rate, and job documentation.
• Ensure the right fleet, tools,
• inventory
• and parts are in place, and control truck stock and material costs.
• Use the field service management system to maintain

Survoy's

• Coach and develop team members; conduct performance reviews and set goals in
• Build a bench of future leaders and support apprenticeship and career progression paths.
• Hold regular team meetings and Tech Roundtables to communicate goals and gather field feedback.
• Address performance and conduct issues promptly and consistently, in partnership with HR.
• Ensure compliance with OSHA, company safety policies, and customer site requirements.
• Make sure technicians hold current licenses,
• Partner with the Safety team on incident investigations, corrective
• actions

What You'll Do

• and support to do the job right the first time. The Branch Manager is the face of BME in the Indianapolis market for customers,
• employees and the community.
• and institutional customers.
• owners and general contractors.
• accurate work orders, time entry and job costing.
• Coordinate with BME install, Bertke and teams on cross-company work and handoffs when needed.

People Leadership

• Recruit, hire and onboard technicians,
• apprentices and office staff in partnership with HR.
• PerformYard
• Model BME's culture and recognize strong performance

Safety and Compliance

• Champion a zero-incident safety culture; lead by example on job sites.
• certifications and required training (e.g., EPA 608, OSHA 10/30).
• and toolbox talks.
• Ensure compliance with company policies, including timekeeping, drug and alcohol, and fleet policies.

Required

• 7+ years of experience in commercial mechanical, HVAC,
• plumbing or MEP service, including 3+ years leading a service team,
• branch or department.
• Proven P&L responsibility, including budgeting,
• pricing and margin management.
• Track record of growing service agreement revenue and developing new customer accounts.