Customer Services Executive

Provide industry-leading customer service through the accurate and timely processing of returns and delivery queries to protect and grow the customer relationship.

About Synnex

• At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.
• These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
• Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

Responsibilities

• Act as an advocate for the customer within TD SYNNEX relating to after-sales management processes and procedures.
• Investigate, advise on and resolve after-sales queries, specifically relating to returns and delivery issues, acting as the primary contact with the customer where appropriate.
• Own, respond to and ensure progression of queries within service level agreements.
• Adhere to company policies and procedures when handling returns and delivery-related queries, acting within the established delegation of authority.
• Improve the efficiency of query, delivery and returns processes while minimising losses due to product returns and credit notes.
• Identify and help address root causes of after-sales management queries. • Promote the use of TD SYNNEX’s e-business customer service tools.
• Support team members in achieving shared goals and maintaining a strong teamwork ethos.
• Support the business by following all company policies and procedures and working in line with TD SYNNEX's shared values.
• Other ad hoc duties as required from time to time Knowledge Skills and Experience: Prior experience in business and customer services processes.
• Attention to detail.
• Customer-focused approach.
• SAP R/3 experience preferred.
• What’s In It For You?

Requirements

• Proven ability to work successfully in a team environment.
• Excellent customer relationship management skills.
• Excellent communication skills.
• Strong organisational skills.
• Effective time management and prioritisation skills.
• Working knowledge of Microsoft Office tools (Outlook, Excel, Word) and CRM systems preferred.

Preferred

• Proficiency in Spanish and/or English is a plus.

Benefits

• Our programs are tailored to your country to best accommodate your lifestyle.
• Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• It’s not just a phrase to us; valuing every voice is how we succeed.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

• Don’t meet every single requirement? Apply anyway.
• If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!