Human Resources Business Partner

FUNCTIONAL OVERVIEW: Employee Relations Represents company on Labor related cases Serves termination notices Facilitate exit procedure for resigned and terminated employee Processes employee separation documentation Processes and routes clearance Prepares last pay request Conducts exit interview and submit summary of exit interview Releases exit documentation Last pay Prepares Release Waiver & Quit Claim Prepares Certificate of Employment Coordinates with HR-Timekeeping & Payroll for Certificate of Contribution (SSS, Pag-ibig & PhilHealth) 2316 Counseling, grievance and discipline for all staff Conducts investigation on complaints and grievances Facilitates the resolution of any employee relations problems Counsel employee regarding work, family or personal problems Handles grievances of the employees, in a sensible manner Prepares and issues disciplinary action memorandum Account Management Conducts regular site visits for off-site accounts Brings pay slips, documents, etc.

to offsite accounts Takes note on offsite concerns and discusses concerns to HR Head for immediate action Conducts Focus Group Discussions, as needed Participates in meetings that involve a range of issues as needed and/or assigned (e.g.personnel actions, regulatory requirements, actions involving outside agencies, interdepartmental needs, collective bargaining, etc.) Performance Management Ensure timely communication / execution / completion of the Performance Management Process Distribution of performance evaluation forms Records performance evaluation results Computes performance ratings Maintains performance evaluation tracking system Tracks and monitors performance evaluation Prepares employment documentation Regularization Personnel Action Memo (PAM) Compensation and Benefits Administration Administers both government-mandated and company-initiated benefits which includes government and company loans Ensures that all benefits administered are consistent to the employees’ corresponding status and level Maintains a record of all employee movement such as promotion, regularization, and merit increase / salary adjustments Handles HR Information System and 201 files Employee Engagement Works with rest of HR team on company events Conducts new hire orientation Records and Reports Management Prepares monthly and yearend reports on terminations, transfers, promotions, disciplinary action and other information required Prepare reports on complaints, counseling, grievances, surveys and other ad hoc tasks Others Performs miscellaneous clerical functions and special projects as assigned Performs general office support functions and assists personnel as necessary In the absence of HR Head, handles issues and inquiries and supply authorized information to employees related to Employee relations Other duties as assigned PERSONAL SKILLS & QUALITIES Flawless integrity, with orientation towards compliance and people management Excellent English communication skills, both written and verbal Strong business acumen, with an entrepreneurial mindset Excellent time management skills with a strong sense of urgency High energy, team orientated Excellent management / organizational skills Precise, accurate, attention to detail a must High learning aptitude with the ability to work unsupervised Confident to practice responsible transparency at all times Must demonstrate initiative and a ‘can do’ attitude – solutions-oriented and results Focused QUALIFICATIONS & EXPERIENCE Minimum of 8 years of progressive experience in HR operations, with significant hands-on experience as an HR Business Partner.

Strong experience in the BPO, outsourcing, or offshore staffing industry, preferably supporting international clients or multiple business accounts. Extensive knowledge and practical application of Philippine labor laws, particularly employee relations, disciplinary procedures, administrative hearings, and employee separations.

Proven experience in business partnering, working directly with operational leaders, account managers, and stakeholders to address employee concerns and provide HR guidance. Demonstrated ability to independently manage complex employee relations cases, including investigations, notices to explain, disciplinary actions, and termination processes.

Solid background in performance management, compensation and benefits, HR documentation, and employee lifecycle management. Strong business acumen, sound judgment, and the ability to provide practical HR solutions in a fast-paced, client-driven environment. Excellent written and verbal English communication skills, with experience engaging business leaders and stakeholders.

Strong documentation, reporting, HRIS, and records management experience. Bachelor's degree in Human Resources, Psychology, Behavioral Sciences, Business Administration, or a related field. Willing to work in Ortigas on a hybrid setup (3 days onsite, 2 days work from home). Willing to work a night shift from 10:00 PM to 7:00 AM, with flexibility for shifting schedules based on business requirements.