Product Support Specialist
Evismart
- City of Taguig, Philippines
- On-site
- Mid Level
- Posted
Product Support Specialist
EviSmart | Global Continuity Team • On-site • Full-Time • Night Shift
Responsibilities
Product Support Specialist
- who can help customers resolve software issues and keep their operations running.
- Our customers are dental labs and dentists around the world who rely on our software every day. When something isn't working, we need someone who can understand the problem, find a practical solution, and keep the customer informed.
- Assist customers with software issues, questions, and troubleshooting.
- Understand how our products work and how customers use them.
- Find temporary workarounds when an immediate fix isn't available.
- Manage support tickets and follow through until issues are resolved.
- Work with Technical Support and Engineering teams on more complex issues.
- Provide clear and timely updates to customers during incidents.
- Identify recurring problems and help prevent them from happening again.
- Help improve our support processes and knowledge resources.
Requirements
- Strong problem-solving skills and the ability to troubleshoot software issues.
- Good written and verbal English communication skills.
- Ability to explain technical problems in simple terms.
- Ability to prioritize issues and remain calm under pressure.
- You don't need to be a software developer.
What We're Looking For
- Experience in software product support, application support, or SaaS customer support.
- Familiarity with ticketing systems and basic technical troubleshooting.
- A proactive mindset and willingness to learn complex software products.
- What matters is your ability to understand the product, solve customer problems, and take ownership until customers can continue working.
About EviSmart
- EviSmart develops software that helps dental labs and dental professionals manage their digital workflows.
- You'll join our Global Continuity team, working alongside Product Support and Technical Support Specialists to help customers around the world keep their operations running.
- Interested? Apply now and join our team.