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Senior Applications Support Specialist

Ensono

Responsibilities

  • Lead
  • major incident (MI)
  • bridges and restore service with minimum business impact.
  • Handle all
  • L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.

Own

  • technical RCAs, drive long‑term and systemic remediation.
  • Identify recurring failure patterns and risks.
  • Reliability Engineering
  • and risk assessment for high-risk changes.
  • operational readiness

Requirements

  • Clear communication during high‑pressure incidents.
  • Ownership mindset and business awareness.

Key Responsibilities

Incident & Problem Management

Apply

SRE principles: SLIs/SLOs, error budgets, resilience patterns.

Tune

  • JVM parameters, analyze thread/heap dumps, and improve performance.
  • Influence application architecture for fault tolerance, scalability, and recoverability

Validate

  • DR readiness, failover behavior, and resilience testing outcomes.
  • Change, Release & Risk

Provide technical approval

  • Enforce for new apps and major releases.
  • Ensure changes meet audit, compliance, and regulatory expectations
  • Automation, Monitoring & Observability
  • Build advanced automation using

Shell/Python/PowerShell

  • Develop frameworks for health validation, automated recovery, and compliance checks.
  • Define observability standards; optimize alerts and improve

MTTR

Leadership & Mentorship

  • Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.
  • Act as a trusted technical advisor to stakeholders and leadership.
  • Skills & Qualifications

Technical (Mandatory)

  • Strong knowledge of application architecture, distributed systems, and middleware
  • Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
  • .Net --
  • CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
  • Strong
  • Unix/Linux, networking basics, and advanced scripting (
  • Shell/Python/PowerShell/VBS
  • Advanced

SQL

and understanding of databases; Autosys (or equivalent scheduler).

Handson with observability tools

Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.

Experience in

regulated production environments

Soft Skills

Strong technical leadership and decision‑making.

Experience & Education

7–12+ years in Application Reliability, Production Support, SRE, or platform operations.

Bachelor’s degree in

  • Computer Science/Engineering or equivalent.
  • ITIL, cloud, or industry certifications (preferred).
  • Banking/financial domain experience (preferred).

Working Conditions

  • On‑call and after‑hours support as required.
  • Fast‑paced environment with multiple priorities.
  • Hybrid working model
  • We are an

equal

opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

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