Oracle Fusion Service Functional Consultant

Responsibilities

• \- Run discovery and design workshops with business teams for service request and work-order processes
• \- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
• \- Set up the customer self-service portal (Digital Customer Service)
• \- Prepare functional designs, test scripts and training material
• \- Lead SIT and UAT for your area and support go-live and hypercare

Requirements

• \- 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
• \- Hands-on set-up of service requests, work orders, queues and SLAs

Oracle Fusion Service Functional Consultant

BlackStone eIT · Egypt (Remote) · — · Posted 2026-10-14

Requirements

• \- Functional design and workshop experience with business users
• \- Able to travel to Dubai regularly
• \- Excellent written and spoken English

Apply

[Apply at BlackStone eIT](https://apply.workable.com/blackstone-eit-2/j/BE62B8498B/apply)