Landscape Divisional Manager

Office Administrator & Customer Service Rep

Archway is a premier landscaping company serving the St. Louis, MO area. We take pride in transforming outdoor spaces, but we know that a beautiful lawn starts with a well-run office. We are looking for a highly organized, professional, and friendly

Office Administrator / Customer Service Representative to be the heartbeat of our daily operations.

As the first point of contact for our clients, you’ll play a critical role in ensuring our crews are where they need to be and our customers are happy with their Archway experience.

Responsibilities

• Manage the calendar for our landscaping services, ensuring efficient routing for our field crews and confirming appointments with homeowners.
• Monitor and respond to incoming emails promptly, ensuring no lead or question goes unanswered.
• Maintain precise customer records, service logs, and internal communication notes.

Requirements

• Ability to stay calm and organized in a fast-paced, seasonal environment.
• Proficiency in Microsoft Office and email; experience with scheduling or CRM software is a major plus.

Customer Service/Communication

Communicate directly with customers via phone and in person. You’ll answer questions, provide service information, and resolve any issues with a helpful, positive attitude.

Financial Administration

Handle collections by professionally following up on outstanding invoices and processing customer payments accurately.

Team Liaison

Act as the bridge between the office and our field crews, providing real-time updates and coordinating schedule changes.

Stellar Communication

Excellent verbal and written skills are a must.

Problem Solver

A knack for conflict resolution and finding solutions on the fly.

Detail-Oriented

• You’re someone who double-checks the small things to ensure the big things run smoothly.
• Schedule & Compensation

Hours

Monday – Friday, 8:00 AM to 4:00 PM. (Note: This is a full-time role)

Pay Range

$20 – $22 per hour (based on experience).

Location

Proudly based in St. Louis, MO.