Retail Bike Technician

OVERVIEW: The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures.

About DICK'S Sporting Goods

• At DICK’S Sporting Goods , we believe in how positively sports can change lives.
• On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.
• We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
• If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
• They define the behaviors that can drive our business while ensuring a great teammate and athlete experience.

Responsibilities

• This individual will pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs.
• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity.
• Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures.
• Assist with the assembly of exercise equipment as needed.
• Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.
• Our traits set the bar as to what great teammates look like.

TEAMMATE TRAITS

Here are the traits we look for in our store teammates: Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented QUALIFICATIONS: Prior experience of building, repairing, and selling bicycles preferred Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking.