Principal Global Forwarding Agent-Air Import

C.H. Robinson is seeking a Principal Global Forwarding Agent, responsible for managing and operating the shipment lifecycle for complex and strategic accounts. In this role, you will be a key customer contact and subject matter expert in ensuring all requests & customer requirements are met and answered accurately and timely.

Responsibilities

• The duties and responsibilities of this position consist of, but are not limited to, the following: Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Understand and input applicable financial components of shipments to generate correct billing for customers
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Provide complex quotes based on needs of network

Coach and train others on pricing strategies

• Provides track and trace service to customers and generates shipment documents
• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
• Builds great relationships with customers, responding timely and following up on issue resolution
• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors Act as a key customer contact and subject matter expert
• Lead by example when it comes to customer outreach, retention, and expansion
• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives
• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
• Monitor customer shipments trends and its impact to our processes and operations
• Ensure customer SOPs are maintained and adhered to Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Provide support to Sales Executives and Account Managers for customer reporting
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Requirements

• Required: High School diploma or GED Minimum 6 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs
• Fluent in Spanish and English (written and verbal)
• Fluent in the local language
• Ability to speak multiple
• Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)

Preferred

• Preferred: Associate’s or bachelor’s degree from an accredited college or university
• Knowledge or coursework in Supply Chain, Logistics, or International Business Basic understanding of Quality Management (ISO 9001) Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.) Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Proactive, ambitious, hardworking, and analytical mindset

Excellent written and oral communication skills

• Ability to work in a fast-paced and deadline-driven office environment
• Proven track record of dealing with customers and being client focused
• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges

Benefits

• Values a diverse and inclusive work environment

At C.H. Robinson Oceania, we are a proud

• Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities.
• We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients.
• Employees have access to our well regarded, confidential Employee Assistance Program.
• Our Robinson Cares program allows our employees to give back to the community.