Sr. Support & Post-Release Quality Engineer

• We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely.
• If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr. Support & Post-Release Quality Engineer About Your Role As a Sr.

About There's a reason why Fiserv

• Calling all innovators - find your future at Fiserv.
• We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.
• Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

Responsibilities

• Support & Post-Release Quality Engineer , you will bridge the gap between production engineering, product support, and release quality.
• You will be a critical technical line of defense responsible for maintaining the health, stability, and performance of our suite of cutting-edge back-of-house web applications, point-of-sale APIs, and Android client applications across millions of live merchant devices.
• In this hybrid role, you will own post-release defect triage, root-cause analysis (RCA), and field issue reproduction , while proactively driving manual, automated, performance, and load testing.
• You will collaborate daily with Cloud Engineers, Android Developers, Product Owners, and Site Reliability Engineers to investigate complex production edge cases, build diagnostic tooling, and ensure sub-second reliability for our global platform.
• You Will Do Post-Release Defect Triage & RCA: Serve as the primary technical point of contact for Product Support and Technical Success teams to investigate, reproduce, and isolate root causes for complex production issues reported from the field.
• Design, execute, and maintain manual, automated, regression, and post-release validation test suites across Android native client applications, web dashboards, and point-of-sale REST APIs.
• Perform load, stress, and performance testing on web services, cloud infrastructure, and mobile endpoints to identify latency bottlenecks before and after production deployments.
• Monitor observability tools ( Sentry, New Relic, Splunk, Datadog ) to identify error trends, memory leaks, and performance anomalies in production before customers report them.
• Build custom internal scripts, diagnostic utilities, and automation tools for yourself and support teams to streamline log extraction, issue reproduction, and field remediation.
• Write detailed, technical bug reports and documentation—including step-by-step reproduction scripts, log extracts, and root-cause analysis findings—to unblock core engineering teams.
• Participate in after-hours incident management as part of an on-call rotation to resolve high-severity production outages or critical regressions.
• Partner closely with Product Managers, Android Engineers, Cloud/SRE teams, and Release Management to keep technical information flowing and advocate for quality improvements in product backlogs.
• Demonstrated ability to troubleshoot complex, distributed application errors, analyze large log datasets, and isolate root causes under tight timelines.

Requirements

• You Will Need to Have Seniority & Experience: 5+ years of professional experience in Software QA Engineering, Technical Support Engineering, Systems Debugging, or SDET roles.
• Deep hands-on proficiency with Linux/UNIX operating systems , terminal command-line tools, and Android OS debugging (adb, Logcat analysis, device flashing).
• Proven track record in manual and automated software testing (UI and API automation) across web and mobile platforms.
• Hands-on experience executing load and performance tests using tools such as JMeter, Gatling, Locust, or Postman/Newman.
• Strong scripting skills in Python, Bash, JavaScript, or Shell , with working knowledge of object-oriented languages ( Java, Kotlin, or Ruby ) to analyze code and write test automation.
• Solid understanding of SQL , relational databases (MySQL/PostgreSQL), RESTful API structures, HTTP protocols, and JSON payloads.
• Exceptional verbal and written communication skills to document technical findings and bridge the gap between customer-facing support teams and core software developers.
• That Would Be Great to Have Cloud Infrastructure: Hands-on exposure to cloud environments ( AWS, GCP, or Azure ), microservice architectures, and Docker/Kubernetes containerized workflows.
• Previous background working with Point of Sale (POS) hardware/software, payment transaction gateways, or e-commerce platforms.
• This role requires use of a computer and audio equipment.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Preferred

• Prior experience setting up and interpreting dashboards in Sentry, New Relic, Datadog, or Grafana .

Pay

Pay ranges for employees in other states may differ.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network ·Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one Retirement planning and discounted shares with the Employee Stock Purchase Plan Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave #LI-SH2 Salary Range $74,000.00 - $122,400.00 These pay ranges apply to employees in New Jersey and New York.
• This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
• Thank you for considering employment with Fiserv.

CI/CD Pipelines

Experience integrating automated test suites into Jenkins, GitHub Actions, or Harness release pipelines.

How you’ll work

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please

Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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