Banking Services Operations Associate IV - Escrow Administration

Responsibilities

• Completes routine to complex skilled activities to maintain and monitor tax, escrow and insurance for loans serviced, while maintaining compliance with various Federal, state and investor requirements.
• Researches and resolves complex customer issues.
• Participates in departmental projects as requested.
• Complex data entry/system updates, analysis and Interpretation related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete non-standardized document reviews and validation related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete document reviews and/or preparation of greater complexity.
• Respond to and/or initiate non-standard requests related to Insurance, Tax, Escrow and Mortgage Insurance.
• Complete moderate to highly complex exception processing including non-standardized loan level research and maintenance related to escrow accounts.
• Complete intermediate level reconciliations and analyses related to escrow activities.
• Contact customers and/or vendors as required to complete escrow-related activities.
• Participate in departmental projects and implementation as assigned.
• Draft and review procedures as requested.
• Identify process improvement opportunities in the area to improve efficiency.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• The position completes operations work in providing escrow administration support for serviced loans.

Requirements

• Associate's degree and a minimum of 1 year general work experience, or in lieu of a degree, a combined minimum of 3 years higher education and/or work experience, including a minimum of 1 year general work experience Proven customer service experience Proficiency with personal computers as well as pertinent spreadsheet and word processing software Strong verbal and written communication skills Demonstrated complex problem-solving skills.

Pay

• Bachelor’s degree M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
• The pay range for this position is $20.55 - $34.25 Hourly (USD).
• The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America