Mandarin Support (Tech Support) python, java, rest API, SQL,

ROLE: Mandarin Support (Tech Support)
JOB TYPE: FTE Long term
LOCATION: KL, Malaysia
POSITIONS: 6

Mandarin Support (Tech Support) - mandatory skills python, java, rest API, SQL,
Two95 International Inc. · Kuala Lumpur, Malaysia · Full-time · Posted 2026-10-14

Responsibilities

Act as the ultimate technical escalation point for complex enterprise issues across Vertex AI, Gemini/Gemini Enterprise, and Vertex AI Agent Builder.

This role falls in the Tier 3 Support and plays as the bridge between our frontline representatives (who are already Associate Cloud Engineer certified) and Google Product Engineering.
8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.
Mandarin Fluency (Spoken & Written) for direct engagement with enterprise customers and stakeholders.
Experience Range: 8+ years in Tier 3 Technical Support, SRE, and AI/ML Engineering.
Education: Bachelor’s or Master’s Degree in required (Computer Science)

Deep Google GenAI Stack: Vertex AI (Pipelines, Endpoints, Vector Search), Gemini APIs, and Agentic architectures (Function Calling, Agent Development Kit, Agent Builder).
Core GCP Infra: Solid understanding of how ML model deployments interact with BigQuery, IAM, Cloud Storage, and VPCs.
High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams
Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).

[Apply at Two95 International Inc.](https://apply.workable.com/two95-international-inc-3/j/51CEEBE929/apply)