🌍📚Operations & Scheduling Analyst (Live online education operations)

Responsibilities

• Reporting directly to the Operations Manager, you will own scheduling accuracy and class coverage, and turn operational data into decisions. This is a fast-paced, real-time environment where issues happen live and need to be resolved live.
• Build and maintain teacher schedules across multiple platforms
• Monitor live delivery to ensure every booked class and lesson is covered and taught
• Manage teacher unavailability, no-shows and last-minute gaps
• Analyse attendance, utilisation, cancellations and SLA performance, and flag trends early

Produce accurate daily and weekly operational reports

• Work with team leaders and support teams to resolve incidents quickly
• Identify and implement process improvements that reduce manual work and missed classes

Requirements

• 1–3 years' experience in scheduling, workforce management, operations or data analysis
• Strong Excel / Google Sheets skills (pivot tables, lookups, conditional logic)
• High attention to detail and calm decision-making under pressure
• Comfortable working across time zones and multiple systems at once
• Strong ownership mindset: accountable for outcomes, not just tasks

About the role

We run a high-volume live online learning operation, delivering a large number of classes every day through a broad network of teachers. Every booked class must start on time and be taught.