Conversational Developer

Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Leeds offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Leeds is the perfect place to make your mark and grow your career.

Responsibilities

• Design and deliver intelligent bots for both
• chat and voice
• Implement conversational solutions powered by
• Generative AI (LLMs)
• Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact.

Requirements

• Strong understanding of intent/entity recognition, NER, slot-filling, dialogue state management, and conversation memory.
• Strong understanding of RESTful APIs, webhooks, and event-driven architecture.
• Familiarity with Zendesk Support, ZIS, or Ticketing API for bot-to-agent handoff and ticket automation (preferred).

Build Impactful Conversational Experiences

channels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms.

Work with Cutting-Edge AI Technologies

and

Agentic AI systems, enabling next-gen automation and personalization.

Design End-to-End Architectures

Take ownership of the full solution — from ideation, wireframing, and flow design to API integration and production deployment.

Influence the Future of Automation

• Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization.
• Skills, Knowledge & Expertise

Conversational AI Platforms

Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.

Custom Flow Design

Experience building dynamic bot flows, NLP tuning, fallback handling, and multi-language support.

Channel Integrations

Ability to integrate bots across Web, WhatsApp, Facebook Messenger, and Voice (Dialogflow, Amazon Lex).

Scripting Skills

Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses.

Generative AI (LLM)

• Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering (zero-shot, few-shot). Experience with
• Agentic AI systems is a strong plus.

Voice Bot Development

Knowledge of STT/TTS integration and designing voice-optimized dialogues.

Analytical & Problem-Solving Mindset

Ability to use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.

Collaboration & Communication Skills

Comfortable working with diverse teams and simplifying complex solutions for both technical and non-technical stakeholders.

Adaptability

Thrives in a fast-paced, evolving environment, and proactively contributes to improving products and processes.