On-Site Engineer

Responsibilities

• Provide technical assistance with regards to computer hardware and software issues

Provide on-site support as needed

• Resolve client challenges remotely via phone, chat or email
• Track customer issues and resolutions in our ticketing system
• Update and maintain client information or documentation in our systems

Requirements

• Previous experience in IT
• Previous Call center experience required
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

On-Site Engineer

• SWK Technologies · Dallas, United States · Full-time · Posted 2026-10-12
• Salary: USD 70,000–80,000

Description

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently.

In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients.

Qualifications

Managed Service provider experience preferred

Benefits

• Medical, Dental and Vision insurance
• 401k Retirement Plan
• Paid Time Off

Apply

[Apply at SWK Technologies](https://apply.workable.com/swk-tech/j/401F7CEFB5/apply)