Senior IT Manager

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

IT Manager to help build and scale our internal IT operations.

You'll own day-to-day IT support while improving security, onboarding, hardware management, SaaS administration, and internal automation.

This is a highly hands-on role working directly with employees across Engineering, GTM, Product, and Operations. You'll be responsible for making sure every employee has the tools, access, and support they need to move quickly.

About Retell AI

• We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.
• Let's build the future together.
• No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026

Top 50 AI Apps, a16z (2025)

• #3 Fastest-Growing Software Company, G2 Best Software Awards 2026
• Best Agentic AI Software, G2 Best Software Awards 2026
• #4 Fastest-Growing Software Vendor, Brex Benchmark 2025
• Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC
• Top-Ranked Startup, Lean AI Leaderboard

Backed by Y Combinator

• Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!
• with the opportunity to make a meaningful impact on one of the fastest-growing AI companies.

Responsibilities

IT Support

• Own employee onboarding and offboarding.
• Configure laptops and workstations.
• Troubleshoot hardware and software issues.
• Manage Google Workspace, Slack, Rippling, SSO, and MDM platforms.
• Support office networking, conference rooms, printers, and internal technology.
• Maintain endpoint compliance.
• Manage device inventory.
• Support SOC2 compliance initiatives.
• Conduct access reviews and security audits.
• Help improve internal security practices.
• Manage hardware inventory.
• Improve IT documentation.
• Support office operations and employee productivity.
• Partner with People Operations on onboarding and offboarding.
• Build automations around onboarding, SaaS provisioning, hardware lifecycle management, and internal IT workflows.
• Continuously improve internal tooling and eliminate manual processes.
• You enjoy helping people solve technical problems.
• You automate repetitive work whenever possible.
• You enjoy improving processes and making teams more productive.
• Troubleshooting simulation

Requirements

• Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field.
• 2+ years of IT support or systems administration experience.
• Experience administering macOS devices.
• Experience with Google Workspace, MDM platforms, and identity management.
• Strong troubleshooting and communication skills.
• You take ownership and don't wait to be asked.

Preferred

• Startup experience.
• Experience with Rippling.
• Python or Bash scripting.
• Automation experience.
• SOC2 compliance.
• Jamf, Kandji, or Intune administration.
• You like building systems instead of constantly fixing the same issues.
• You move quickly and enjoy startup environments.

Pay

Our compensation ranges reflect different scopes of responsibility and cash/equity options. Your offer will depend on the skills and impact you demonstrate during interviews, the scope of the role, and your preferred cash/equity balance.

$180,000–$220,000

$200,000–$260,000

$220,000–$300,000

Offers tied to interview performance, not tenure or past salary

Benefits

100% coverage for medical, dental, and vision insurance

• $70/day DoorDash credit for breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement
• Choose from three cash-equity balance options; no negotiation needed

Top 1% talent

• Above-market pay (top 5th percentile) to attract exceptional builders
• small teams, >$1M revenue per employee, and significant equity

This is our

first IT internal hire

Location: Redwood City, California (Relocation support provided)

US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).

INTERVIEW PROCESS

• Recruiter screen (15 min)
• IT Troubleshooting Exercise (30 min)
• Hiring Manager interview (45 min)
• Onsite (2 hours)
• IT questionnaire exercise
• Cross-functional conversation with Finance