E-commerce Operations Manager

This is the sole operations role for a growing consumer brand building out its Taiwan market, so you will own the entire operations function single-handedly rather than inherit an established team.

Responsibilities

• As the brand expands its sales channels, you will also assess warehouse capacity and lead cost improvement across inventory and logistics.
• Own demand forecasting and inventory planning across all sales channels, continuously improving forecast accuracy, inventory turnover, and allocation while reducing stockouts and slow-moving stock
• Manage international ordering, import, and customs clearance, including product inspection and certification applications such as BSMI and NCC
• Run daily inbound and outbound operations, including shipping, receiving checks, and stock movements, and coordinate 3PL and logistics partners
• Assess warehouse relocation or expansion as inventory volumes grow, and lead cost improvement across inventory and logistics
• Operate the Shopify back office end to end, maintaining orders, product, and inventory data
• Respond to customer inquiries daily and manage after-sales service, returns, exchanges, and complaints, while building SOPs, KPIs, and automation to raise efficiency

Preferred

Hands-on experience with the Shopify back office

• Experience applying for product inspection and certification such as BSMI or NCC
• Multi-channel inventory experience across marketplaces such as Shopee or momo
• D2C online store background, or experience in process design, automation projects, or SOP building within a startup or small team

The scope runs end to end

international import and product certification, inbound and outbound logistics, inventory planning, the D2C online store, and day-to-day customer experience. The core challenge is standing up reliable, data-driven operations in a lean environment — sharpening demand forecasting, lifting inventory turnover, and creating the automation and SOPs the function currently lacks.

What You'll Do

Core Essentials

• 5–7 years of experience in supply chain, logistics, or e-commerce operations
• Hands-on ownership across import, inbound/outbound, and inventory management, with the ability to run the full operations process independently
• Demonstrated experience in demand forecasting and inventory management

Proven experience managing 3PL or external logistics vendors

• Strong Excel and data analysis skills, with the ability to turn operational data into concrete improvement proposals
• Comfortable with daily hands-on execution and able to work proactively and independently in a small team
• Able to read and write English to collaborate with an overseas headquarters