Part-Time Weekend ER Client Service Representative (CSR)

• Emergency Veterinary Client Service Representative (CSR) – Virginia Veterinary Specialty & Emergency
• Do you thrive in fast-paced environments and enjoy supporting people during stressful moments? Virginia Veterinary Specialty & Emergency is seeking a compassionate and detail-oriented

Client Service Representative (CSR) to join our

Emergency Department. This role is essential in providing exceptional customer service to pet owners while supporting our veterinary team in delivering critical care.

Preferred

• Previous experience in veterinary, medical, or customer service roles preferred
• Strong communication and problem-solving skills
• Excellent organizational skills and attention to detail

About the Role

As an

Emergency Veterinary CSR, you’ll often be the first point of contact for clients and their pets. You will provide empathy, professionalism, and clear communication while ensuring smooth hospital operations. This is an opportunity to be part of a life-saving veterinary emergency team and make a meaningful impact every day.

Part-time, shifts include

• 6am-4pm OR 7am-7pm
• Saturdays and/or Sundays

Collaborative, supportive, and mission-driven hospital environment

• Some of the responsibilities you will own in this role:
• Welcome clients with warmth and compassion during stressful situations
• Answer phones, schedule appointments, and manage patient check-ins and check-outs
• Process payments and explain financial transactions clearly and professionally
• Maintain accurate patient medical records

Support hospital cleanliness and organization

Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Preferred Qualifications

• Ability to stay calm, compassionate, and professional under pressure
• Flexibility to work evenings, weekends, and holidays

Benefits

Be part of a dedicated veterinary emergency team that saves lives every day

Opportunities for

• career growth and training in the veterinary field
• Supportive leadership and a collaborative work culture
• Competitive compensation, ($20-22/h) including night differential pay
• Employee discounts on veterinary services

At

Virginia Veterinary Specialty & Emergency, we believe pets are family, and we are committed to providing the highest level of emergency veterinary care. If you are a motivated and compassionate individual looking for a rewarding career in veterinary client service, we want to hear from you!

Apply today to join our Emergency Department as a Veterinary Client Service Representative!

Compensation

$20.00 - $22.00 / hour