Technical Account Manager

Responsibilities

• You’ll use that context to guide service discussions, coordinate issue resolution, identify operational risks and bring customer feedback to the right teams across support, professional services, account management, product and engineering.
• Incident & Problem Management
• Coordinate P1/P2 responses and maintain transparency
• Lead Post-Incident root cause analysis
• Monitor recurring issues and recommend preventive measures
• Track resolution times and customer satisfaction metrics

Technical Guidance & Support

• Provide expert-level consultation on implementation, optimisation, and compliance
• Troubleshoot complex technical issues and coordinate with internal teams
• Guide customers through upgrades, migrations, and feature adoption
• Review customer configurations and recommend best practices
• Share fintech industry insights and proven integration models
• Cross-functional Coordination
• Collaborate with GTM and delivery functions
• Escalate and ensure timely resolution of critical issues
• Translate customer feedback into actionable insights for product development
• Coordinate proof-of-concepts and technical evaluations
• Customer Relationship Management
• Build and maintain strong relationships with technical stakeholders
• Serve as the primary point of contact for technical issues and strategic discussions
• Understand customer business objectives and technical architecture
• Conduct regular check-ins, service reviews, and quarterly business reviews (QBRs)
• Account Growth & Retention
• Identify opportunities for expansion and product adoption
• Reduce client risk by proactively resolving technical challenges
• Advocate customer needs in Aryza’s product roadmap
• Support client renewals and growth initiatives

Strategic Planning

• Develop technical success plans aligned with client business goals
• Build and monitor key health metrics and system usage patterns
• Produce technical documentation and implementation guides

Job Description

We’re looking for a technically curious, customer-focused, Technical Account Manager to help our customers get reliable, lasting value from our software. You’ll be a trusted partner to customer stakeholders, building a strong understanding of their products, environments, integrations and business priorities.

The role suits someone who can move comfortably between a technical conversation and a customer or executive discussion, bringing clarity, sound judgement and follow-through to both.

Your contribution

Conduct workshops, training sessions, and roadmap alignment sessions

Key Skills

• Experience in fintech services, or another similar software environment.
• Familiarity with IT service management practices and tools such as Jira Service Management.
• Experience supporting enterprise customers with complex products, integrations or technical environments.
• Exposure to SaaS, hosted or on-premises software deployments.
• Experience using service metrics, product telemetry or incident trends to guide customer conversations.
• Strong communication and escalation management
• Data analysis, reporting, and performance monitoring
• Strategic advisory and business alignment

What we offer

We offer a competitive salary, 25 days annual leave and a day off so you can celebrate your birthday! Pension with contributions up to 5% and healthcare.

Have we sparked your interest?

Then we’d love to hear from you! Apply now and become part of our team—we’re excited to get to know you.