Service Account Operation - Noida - Sales Operation

Responsibilities

•  Merchant Onboarding & Lifecycle: Manage the end-to-end onboarding of
• service accounts ( QR/EDC services). Ensure all KYC, AML, and regulatory
• documentation is compliant with RBI guidelines.
•  Stakeholder Coordination: Work closely with Key Account Managers
• (KAMs), Product, and Tech teams to resolve complex merchant queries and
• system bugs within the defined TAT (Turnaround Time).
•  Service Monitoring: Monitor the health of payment services (Qr Codes, Edc
• Machine, Soundbox) and proactive alert management for service downtimes
• or high failure rates.
•  Reconciliation & Payouts: Assist the finance team in merchant
• reconciliation, ensuring that settlements are accurate and payouts are
• processed on time.
•  SOP Maintenance: Create and update Standard Operating Procedures
• (SOPs) for account operations to improve team efficiency and service quality.

Job Summary

As a Service Account Operations professional, you will be the backbone of the merchant lifecycle at Paytm. You will manage the backend operations for high-value service accounts, ensuring seamless onboarding, technical troubleshooting, and ongoing service excellence. Your goal is to bridge the gap between business development and technical resolution to ensure zero downtime for our merchant partners.

 Education: Bachelor’s degree (

B.Tech, BBA, or

• B.Com preferred).
•  Technical Proficiency: * Strong command of MS Excel (VLOOKUP, Pivot
• Tables) for data analysis.
•  Industry Knowledge: Understanding of the Fintech ecosystem, including
• Payment Gateways, UPI, QR codes, and basic RBI regulations (KYC/AML).