Customer Service Representative

• Accelerate your career at RXO RXO is a leading provider of transportation solutions.
• As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service.

About Rxo

• With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.
• We create more efficient ways for shippers and carriers to transport goods across North America.
• To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

Responsibilities

• You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

Requirements

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
• Does this sound like you?
• Check out what else RXO has to offer.

Preferred

• It’d be great if you also have: High school diploma or equivalent 1-year related experience preferably within a call center environment

Pay

• Compensation for this role is $18 hourly.
• The role may also be eligible for bonus or commission pay.
• Actual compensation may vary due to factors such as experience and skill set.

Benefits

• Our Benefits Competitive pay

up to 8 holidays, up to 2 floating

• Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave 401(k) retirement plan with up to 5% company match
• health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• (EAP) Tuition reimbursement, adoption assistance Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account Health Reimbursement Arrangement Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve.
• We do great things when we are inclusive and work together.
• We'd love to hear from you.

The Next Step Ready to join our team?

Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .