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Customer Service Representative

Rhe (R1111)

This job is closed: the employer no longer lists it.

Responsibilities

  • Managing Customer Relationships.
  • Engage with customers in an inviting, friendly, and professional manner to deliver exceptional service.
  • Manage a large volume of inbound and outbound calls, emails and chats with knowledge and efficiency.
  • Complete administration of all customer communications for assigned customer accounts including queries, complaints, orders etc.
  • Adhere to any specific customer processes and procedures.
  • Create picklists on WMS form Warehouse Personnel when orders are received.
  • Report stock status and material movement to customers and vendors as required.
  • Report feedback from the customer to management and/or the appropriate department.
  • 3.
  • Supporting the Inventory Management Process.
  • Engage with Warehouse Personnel to ensure accurate recording of information and activity.
  • Assist system accuracy by keying important information regarding transfers of stock and investigating cycle count inaccuracies for assigned customer accounts.
  • Assist IT Department with WMS queries/updates/changes.
  • Coordinating with stock controller to conduct regular (Monthly, Quarterly, and Yearly) stock takes.
  • Log customer requests as required to support activity analysis and invoicing.
  • Log customer activity for business purposes as required.
  • Assist with the continuous improvement and development of the department and its procedures, through provision of feedback to the manager Support other departments in relation to customer activity data.

Requirements

  • Ability to work own initiative and track multiple processes.
  • Computer-competent with a working knowledge of logistics software/WMS systems.
  • Strong organisational skills and coordination abilities.
  • Excellent communication and interpersonal skills.

What You Can Expect

  • 1.
  • Managing the Order Fulfilment Process Take responsibility for end-to-end process of tasks undertaken from receiving to shipping, ensuring all SOPs are complied with.
  • Supporting the efficient and effective operation of the Logistics Department.
  • Data entry, correction, and review.

What You Bring

  • 1 year experience in Customer Service related role desirable. Highly motivated and willing to take ownership of this role.
  • Knowledge of logistics industry (preferred).
  • Keen on working in a fast-paced environment. Unrestricted access to Irish Labour Market