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Community Executive, AISG

Ntu

This position will be hosted at the Nanyang Technological University (NTU) under VP (Artificial Intelligence & Digital Economy)’s office and we welcome you to join our community.

About Ntu

AI Singapore (AISG) is a national initiative driven by the Ministry of Digital Development and Information (MDDI), the Infocomm Media Development Authority (IMDA), and the National Research Foundation, Singapore (NRF).

AISG brings together Singapore-based research institutions and the broader ecosystem of AI start-ups and companies to support impactful research, develop talent and power Singapore's AI efforts.

For more information on AI Singapore, please visit https://www.aisingapore.org .

Responsibilities

  • Event planning and promotion Plan and execute regular and ad-hoc online and offline community events (e.g., webinars, AMAs, meetups, workshops).
  • Support industry and community-building activities stemming from, but not limited to, AIxTech, AIAP, AIAP (Industry), LADP, and AIIP programmes.
  • Act as the primary point of contact for community members on online community platforms.
  • Respond to user inquiries, comments, and messages in a timely and professional manner, ensuring high satisfaction.
  • Monitor brand mentions and sentiment to identify potential crises, escalating them according to guidelines.
  • Coordinate with a roster of technical staff to facilitate community support.
  • Work with internal stakeholders to align community strategies with broader business goals.
  • Manage member onboarding and nurture relationships to improve retention.
  • Build followership of online community platforms and social media pages.
  • Content creation and management Adapt content from internal/external resources and coordinate content writers to develop insightful, engaging narratives.
  • Constantly test and optimise existing content and calibrate best practices for engagement and lead generation.
  • Manage community comms and editorial calendar that supports the acquisition and retention of community members.
  • Insights and reporting Gather member feedback and identify key trends to report to internal teams - industry development, marketing, programme and curriculum development.
  • Monitor and analyse community metrics to evaluate engagement levels and ROI, with emphasis on consistent growth and engagement.

Requirements

  • Degree with at least 3 years of experience in DevRel, community operations, corporate communications, hospitality management (e.g., co-working spaces or guest relations), or digital communications role in an agency.
  • Platform-savvy.
  • Knowledge of media platforms and community engagement tools, as well as marketing automation and digital communication tools.
  • Proficient with Microsoft Office and Google Workspace tools.
  • Provide portfolio, website, links to communities managed, or other samples of work.
  • We regret that only shortlisted candidates will be notified.

Hiring Institution

NTU

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