Field Service Engineer

This is a position based in Chennai, India with 100% of field work. The incumbent will be responsible for the installation and service support of Nordson Matrix AXI.

Responsibilities

• Customer relationship management for these customers.
• Service and application support of customers in the assigned territory.
• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Planning and Scheduling the servicing work in advance so the output of the factory is not affected.
• Working on Preventative Maintenance activities and field modifications.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Submitting detailed daily reports on all the work that is done on each machine.
• Ensuring that all the parts needed for customers are planned.
• Maintain attendance log and submit it on time for billing.

Requirements

• A high energy, service-oriented personality.
• Ability to read and understand engineering drawings.

Among other things, it will involve

Required to work on shift basis.

Educational Qualifications

Essential: Bachelor’s degree in engineering (Electronics Preferred, Electrical or Instrumentation also will be considered) Candidates with diploma can also be eligible if their experience is highly relevant to our requirement.

Experience

Around 0-3 years in the installation and customer support of high value capital equipment. At least 1 year of the above experience should have been in the Southern part of India.

Personal attributes

• Achievement motivation. Ability to understand pneumatic, electric, electronics and control systems.
• Willingness to travel if required. Ability to learn new skills.