jobapplier

SAP Super User-1

Neogen

This job is closed: the employer no longer lists it.

It's fun to work in a company where people truly believe in what they are doing! The SAP Production Planning Super User is a critical resource supporting production planning functions. This role bridges the gap between functional teams and the technical SAP team, ensuring smooth operations, process alignment, and continuous improvement. The ideal candidate will have deep SAP expertise, basic supply chain and operations principles, strong analytical skills, and the ability to lead training, troubleshoot issues, and drive efficiency across the supply chain.

Responsibilities

  • Process Governance & Documentation : Map end-to-end planning processes and maintain accurate documentation.
  • Standardize workflows across sourcing, production, demand, and supply planning.
  • Ensure compliance with internal controls and governance standards.
  • Develop and deliver training programs for SAP planning functionalities.
  • Act as a mentor and first point of contact for planning teams.
  • Support change management during SAP upgrades or process redesigns.
  • Serve as the primary liaison for SAP-related issues within planning groups.
  • Troubleshoot and resolve system errors, data discrepancies, and integration challenges.
  • Escalate technical issues to IT and ensure timely resolution.
  • Identify opportunities for process automation and system enhancements.
  • Collaborate with stakeholders to implement best practices and optimize planning efficiency.
  • Participate in testing new functionalities and validating system changes.
  • Lead/Coordinate User Acceptance Testing (UAT) and regression testing for SAP upgrades and enhancements for the planning group.
  • Validate configuration changes and ensure alignment with business requirements.
  • Document test results and communicate findings to technical and functional teams.
  • Work closely with sourcing, manufacturing, quality, demand planning, and supply planning teams.
  • Partner with IT, procurement, commercial, operations, and logistics teams to ensure seamless integration.
  • Facilitate workshops and feedback sessions to align business and system needs.
  • Number and impact of implemented process/system enhancements.

Requirements

  • Required: Minimum 3 years of experience with SAP ERP in a planning or MRP environment, 5 years preferred.
  • Excellent communication and problem-solving methodology and skills.

Preferred

  • Familiarity with ServiceNow or similar ticketing systems for issue tracking.
  • Background in IT or extensive supply chain experience Key Competencies : Analytical and data-driven decision-making.

Job Summary

The SAP Production Planning Super User is a critical resource supporting production planning functions. This role bridges the gap between functional teams and the technical SAP team, ensuring smooth operations, process alignment, and continuous improvement. The ideal candidate will have deep SAP expertise, basic supply chain and operations principles, strong analytical skills, and the ability to lead training, troubleshoot issues, and drive efficiency across the supply chain. This position is located in Lansing, MI and is onsite. Relocation assistance is not available .

Preferred

Strong understanding of supply chain planning processes. Candidate requires knowledge in Basics of Operations Processes (Scheduling, Manufacturing Execution, Planning, Process execution, Inventory Management, Order Fulfillment, etc.) Experience with SAP S/4HANA Advanced planning tools (e.g., IBP, PP/DS) are a plus. Understanding of Master Data Objects in SAP.

Ability to manage multiple priorities and deadlines. Strong interpersonal skills for cross-functional collaboration. Proactive mindset with continuous improvement focus.

KPIs & Success Metrics

Issue Resolution Time: Average time to resolve SAP-related planning issues.

Training Effectiveness

Percentage of planning team trained and post-training competency scores.

Process Compliance

Adherence to documented workflows and governance standards.

Testing Accuracy

Number of defects identified during UAT and regression testing.

User Satisfaction

Feedback scores from planning teams on support and training quality. Come Be Part Of A Mission that Matters! From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.