Network Control Center Analyst - Three - 12.5 hour shifts

12.5 hour shifts (Overnight, 7:00 PM - 7:30 AM, three days in a row) Overview: Serves as primary identification and contact for all failed events and change assistance in the Network Control Center. Handles immediate impact analysis for all situations.

Responsibilities

• Manage the Network Control Center queue in the Service Center by assigning specific tickets at the start of every shift and new tickets during the shift.
• Ensure all appropriate notes are documented for each ticket.
• Manage pertinent system alerts.
• Ensure all red (critical) alerts are acknowledged and have a problem ticket associated with it within 10 minutes of the first occurrence, followed by orange (major) alerts.
• Communicate with the Help Desk, ATM Help Desk, vendors and customers as required by the specific problem.
• Ensure turnover report on activity is complete, referencing daily events and nightly changes.
• Provide assistance to others during a high severity situation as required to support their timely resolution.
• Provide assistance for changes and work-orders to ensure they are addressed.
• Escalate issues to more experienced team members or outside the Network Control Center (NCC) to ensure resolution.
• Communicate with shift lead on all activities to ensure awareness of pertinent issues.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• This position serves as an essential part of the Network Control Center and the operations support organization of Technology.

Requirements

• Associate’s degree and a minimum of 2 years’ network administrator experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including 2 years’ network administrator experience.

Education and Experience Preferred

A+, Network + or Security + certifications a plus Minimum of 4 years’ network administrator experience M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America