HR Operations Analyst

• The HR Operations Analyst serves as the primary intake and support resource for employee, manager, and HR Operations inquiries across the Americas region.
• This role plays an important part in delivering efficient HR services and identifying opportunities to improve process effectiveness.

Responsibilities

• This role is responsible for intake, triage, issue resolution for routine inquiries, and routing requests to the appropriate teams using documented procedures, knowledge resources, and service guidelines.
• The HR Operations Analyst supports a consistent employee and manager experience by providing timely communication, maintaining accurate case records, and ensuring requests are directed to the appropriate resources and followed through to completion.
• Receive, document, and triage requests, ensuring required information is collected and requests are routed appropriately.
• Resolve routine HR process and policy inquiries using approved knowledge articles, job aids, and documented procedures.
• Provide timely communication, follow-up, and status updates throughout the request lifecycle.
• Maintain accurate case documentation, records, and data within applicable systems.
• Escalate complex, sensitive, or non-standard inquiries to the appropriate HR Operations, HR Generalists, HR Site Support, HRBP and/or COE.
• Support the maintenance and improvement of knowledge articles, FAQs, templates, and other support resources.
• Identify recurring inquiry trends and opportunities to improve process navigation, process effectiveness, and employee experience.

Requirements

• & Capabilities Strong customer service orientation and commitment to delivering a positive employee and manager experience.
• Effective verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while following established processes and service standards.
• Ability to gather information, assess requests, and determine the appropriate routing or escalation path.
• Ability to work effectively within a team environment and collaborate across functions.
• Demonstrated professionalism and discretion when handling confidential information.
• Proficiency with Microsoft Office applications and collaboration tools (e.g., SharePoint).
• Degree or Relevant Experience Associate's or bachelor’s degree in human resources, Business Administration, or a related field, or 1–3 years of relevant experience.
• Experience supporting employees, customers, stakeholders, or operational processes in an HR, shared services, customer service, administrative, operations, or similar environment.
• Experience working with documented processes, service procedures, case management, ticketing systems, or shared inbox environments preferred.
• Demonstrated ability to manage multiple requests while maintaining accuracy and service quality.

We offer

Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Tasks and Qualifications: Key Responsibilities: Serve as the first point of contact for employee, manager, and HR inquiries through approved service channels.

Other responsibilities as required.

Skills

• Experience using HR systems (e.g., Workday) preferred.
• Experience using HR systems and collaboration platforms (e.g., Workday, SharePoint) preferred.

Language

Requirement Professional fluency in English (written and verbal) is required. This role regularly supports US-based employees, managers, and HR stakeholders and requires the ability to communicate information clearly, accurately, and professionally in English. Additional country-specific requirements, legal language, travel requirements, and health and safety expectations may apply. Scope of Role / Role Interfaces This role collaborates closely with other HR capabilities while maintaining clear ownership boundaries to support consistency, scalability, and an effective employee and manager experience.