Customer Service Representative

Responsibilities

• This role serves as a key link between customers, regions, operations, and production planning.
• The Central Planner participates in order creation and maintenance, customer and business communications, fulfillment monitoring, data analysis, and the resolution of supply-related challenges.
• Duties Create, validate, and manage customer orders and changes within company systems, ensuring accurate order information and communication.
• Collaborate with teams to confirm order dates, fulfillment locations, and delivery requirements while supporting customer expectations, quality standards, and operational capabilities.
• Track, analyze, and report on production performance, order activity, and other planning metrics.
• Collaborate with planning teams and regional operations to resolve supply chain challenges.
• Support regional and customer requests by providing timely information, coordination, and issue resolution.
• Partner with central and regional teams, including customer service, operations, production planning, and sales, to ensure successful execution of order fulfillment.

Requirements

• Bachelor's degree in Supply Chain Management, Business, Operations, Logistics, or a related field, or equivalent work experience.
• Two or more years of experience in planning, supply chain, customer order management, logistics, operations, or a related field.
• Strong proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience working with production and order management systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Job Description Summary

We are looking for a motivated and driven customer support professional to join Aviagen as a Customer Support Representative. As part of our operations team, you will work closely for success to help drive Aviagen’s customer support initiatives. You will be a primary point of contact for our Customers and will have a huge impact on customers experience and the growth of the company.

Job Description

• Position Summary The Central Planner is responsible for coordinating customer order fulfillment across multiple regions to ensure customer requirements and business priorities are met.
• The ideal candidate is highly organized, detail-oriented, and analytical, with the ability to manage multiple priorities while maintaining a strong customer focus.

Qualifications

Strong attention to detail and commitment to data accuracy and quality.Empathize with users to provide compassionate, succinct, relatable support, with a focus on building customer loyalty