Operations Manager

Responsibilities

• Functions/Core Responsibilities Service Level Management: Maintain and analyze Client Service Level Agreements, implementing improvements as needed.
• Drive revenue generation to meet financial objectives through effective data management and forecasting.
• Select, train, and manage direct reports, ensuring compliance with policies and legal requirements.
• Manage operational reports and ensure performance metrics are met.
• Build and strengthen relationships with client partners.
• Guide direct reports, ensuring adherence to company standards and implementing corrective actions as needed.
• Conduct regular one-on-ones with direct reports for performance assessment and coaching.
• Work with various departments to drive continuous improvement and resolve issues.
• Implement strategies that exceed client expectations and adjust staffing as needed.
• Attend business reviews with clients to discuss performance.

Job Title

Operations Manager Job Description The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders. This position is key to ensuring that our Client Service Level Agreements and financial expectations are consistently met. By providing effective coaching and strategic guidance, the Operations Manager I fosters a high-performance environment, driving both team success and client satisfaction.

Positive Culture

Foster a positive work environment and resolve employee issues promptly.

Team Oversight

Lead and support a team of Team Leaders.

Candidate Profile Preferred

Associate's Degree in a related field, over 5 years' experience, including two years in progressive management. Call center experience preferred. Proven ability to coach, develop action plans, and provide effective feedback. Strong skills in analyzing work processes and setting action plans for goal achievement. Capable of working under pressure with a professional demeanor and completing tasks. Excellent written and verbal communication, able to present information effectively. Skilled in organizing and prioritizing projects in fast-paced, deadline-driven environments. Experience in mentoring and directing teams. Willingness to work a flexible schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

PHL Quezon City - Eton Language Requirements: Time Type: