Desktop and Site Support Engineer

Teleperformance – Where Excellence Meets Opportunity!

About Onetp

• Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies.
• Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

• We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
• Our dedication to employee satisfaction distinguishes us.
• Utilize advanced support technologies and processes engineered to achieve outstanding results.
• We cultivate lasting client relationships and make positive contributions to our local communities.
• Become Part of an Exceptional Team!
• Teleperformance, where our world-class workforce and innovative solutions drive success.
• Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
• It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

Responsibilities

• Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems.
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of users’ problems, queries or complaints.
• Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
• Positions at this level are expected to continuously improve the day-to-day activities/processes.
• Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Requirements

• Positions on this level are fully proficient in executing established standards.
• Works independently within set frames and follows set course.
• Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area.
• Develops own knowledge, shares best practice and develops relevant/appropriate solutions.

Benefits

• We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
• We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.