Organisational Change and Adoption Consultant

Summary Avanade India is looking for an Organisational Change Manager to own the people side of AI adoption on our client engagements.

Responsibilities

• Change Manager — AI Adoption (Copilot) Practice Advisory & Change Enablement, Avanade India Location Bengaluru/NCR, India (Hybrid, with client travel)
• Training alone does not change how an organisation works; this role exists to make sure that once we have enabled a client on M365 Copilot, GitHub Copilot or the wider AI toolset, the organisation actually adopts it — from the leadership team down to every team that has to change how it works day to day.
• You will design and run the change and adoption programme end to end: stakeholder and impact assessment, sponsorship and leadership alignment, a change champion network, communications and campaigns, role-based enablement alongside our technical trainers, resistance management, and adoption measurement against agreed outcomes.
• The role is strongly client-facing — you will be in the room with sponsors and executives one week and running floor-level workshops the next — and it carries a presales element, shaping the change and adoption workstream in Avanade’s AI proposals.
• Own the change management and adoption strategy for client AI engagements, using a recognised methodology (Prosci ADKAR, Kotter or equivalent) rather than an improvised approach.
• Run change impact and readiness assessments — who is affected, how their work changes, where the resistance will sit, and what the organisation is capable of absorbing.
• work directly with CxO, business unit head and functional leadership to agree the case for change, the adoption ambition and their visible role in it.
• Coach leaders and people managers so they can lead the change with their own teams — one-to-one executive coaching, sponsor briefings and manager toolkits.
• Build and run a change champion network across business units and geographies, and keep it active through the life of the programme.
• Design and deliver the communications plan — launch campaigns, leadership messages, newsletters, weekly nudges, intranet and Viva content — written in plain language for the people receiving it.
• Define role-based adoption journeys and persona-specific use cases (for example sales, finance, HR and operations for M365 Copilot; developers, leads and QA for GitHub Copilot) so each group sees value in their own work.
• Work alongside the technical trainers and Copilot Studio team: shape the curriculum, sequence the enablement, and make sure training lands where the change plan says it should.
• Facilitate workshops, floor-walks, drop-in clinics, champion sessions and leadership forums, including full-day workshops with large groups.
• Establish the adoption baseline and measurement framework — usage and adoption dashboards (M365 Copilot adoption reports, Viva Insights, GitHub Copilot metrics), sentiment surveys and business outcome measures — and report progress against it.
• Identify and manage resistance and blockers actively, escalating what needs leadership intervention rather than letting adoption quietly stall.
• Address the concerns that come with AI specifically — job impact, trust in outputs, data security and responsible AI — honestly and in the organisation’s own language, in step with the client’s policy and governance teams.
• hand over the champion network, the content, the measurement approach and the operating rhythm so adoption continues after the engagement closes.
• Support presales and pursuits — shaping the change and adoption workstream, effort and approach, and presenting it in client workshops and proposals.
• Contribute reusable change assets, playbooks, campaign kits and templates to the practice IP library.

Requirements

• Experience 10–14 years overall in organisational change management, adoption and enablement, with proven delivery of at least one enterprise-wide
• Microsoft 365 Copilot, GitHub Copilot or comparable technology rollout — from executive sponsorship through to measured end-user adoption
• Skills & Experience 10–14 years of overall experience in organisational change management, adoption and enablement, with a substantial recent focus on technology-driven change.
• Certified change management practitioner — Prosci ADKAR or equivalent; formal methodology is a requirement, not a preference.
• Proven delivery of at least one enterprise-wide adoption programme end to end, ideally Microsoft 365 Copilot, GitHub Copilot or a comparable AI or digital workplace rollout.
• Demonstrated ability to work with senior leadership — securing sponsorship, running executive sessions, coaching leaders one to one, and holding a credible conversation with a CxO.
• Experience cascading change from leadership through middle management to end users, and building and sustaining a change champion network across a distributed organisation.
• Strong group facilitation — comfortable running multi-hour workshops with large groups, not just presenting slides.
• Strong writing skills — adoption campaigns, leadership communications, newsletters and nudges produced continuously, in plain language rather than consultancy prose.
• Measurement literacy — able to set a baseline, work with adoption dashboards and tie activity to business outcomes rather than to attendance numbers.
• Microsoft 365 fluency sufficient to demonstrate Copilot confidently and discuss real use cases; comfortable with the AI subject matter even though the technical build sits with the delivery team.
• Experience working with resistance, cultural differences and business units that respond to very different things.
• Excellent spoken and written English, and the confidence to hold a room of senior client stakeholders. .

Preferred

• / Good to Have Prosci certification specifically, plus a second credential such as CCMP, APMG Change Management or an agile change qualification.
• Experience with GitHub Copilot adoption in engineering organisations — developer workflow change, measurement and engineering leadership engagement.
• Awareness of Copilot Studio, agents and the wider Microsoft AI stack, sufficient to position what is possible.
• Familiarity with responsible AI, data governance and acceptable-use policy work, and with the questions employees raise about AI and job impact.
• Learning and development background — curriculum design, train-the-trainer, or building enablement content.
• Experience in large federated or multi-entity organisations (many semi-autonomous business units, campuses or geographies).
• Industry depth in one or more of BFSI, manufacturing, healthcare, energy, retail, public sector or higher education.
• Experience in a consulting, global delivery or SI environment (Avanade, Accenture, or similar), including presales contribution.
• Willingness to travel to client sites across India and the region as the programme requires.
• Prior contribution to reusable change playbooks, adoption frameworks or practice-building initiatives. .