Learning Partner

Key Responsibilities Deliver training to cultivate a customer-centric mindset and enhance BAs’ selling skills. Review, translate and localize the training materials to align with local market needs. Maintain / Update training material for BA Sales and service based on the information given by head office & regional office. Deliver high-quality training that aligns with brand image and standards. Integrate the result of followings into training and coaching solutions: Customer satisfaction survey, Mystery shopper program