Collections Analyst

Responsibilities

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
• Develop strong relationships with customer Accounts Payable teams and key business contacts to improve payment performance.
• Analyze aging balances, payment trends, and account health to identify risks and opportunities for cash acceleration.
• Investigate, log, and drive resolution of disputes by partnering with internal teams such as Sales, Order Management, Credit, Customer Operations, and Finance.
• Lead customer and cross-functional discussions to address payment blockers, negotiate resolution plans, and establish clear action items and timelines.
• Perform account reconciliations and proactively resolve billing, invoicing, purchase order, and payment application discrepancies.
• Partner with Sales and Account Management teams to support strategic customer relationships while balancing risk and cash objectives.
• Escalate critical issues to senior leadership when necessary and provide visibility into business risks impacting collections performance.
• Identify process improvement opportunities and participate in projects focused on enhancing the customer payment experience and operational efficiency.
• Utilize reporting and analytical tools to track portfolio performance, prioritize actions, and achieve collection targets.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 2 to 4 years of experience in Collections, Accounts Receivable, Credit, Customer Service, Finance Operations, or related areas.
• Advanced English communication skills, both written and verbal.
• Understanding of Accounts Receivable, collections practices, and basic financial principles.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to influence and collaborate effectively across diverse teams, cultures, and organizational levels.

Preferred

• Qualifications Experience managing multinational or strategic customer portfolios.
• Exposure to SAP, Oracle, or other ERP platforms.
• Experience working in a shared services, global business services, or multinational environment.
• Continuous improvement mindset with demonstrated involvement in process enhancement initiatives.

Preferred

Job - Finance Schedule - Full time Shift - No shift premium (Mexico) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "