Coordination Team Manager

To provide strategic leadership and direction for the Coordination Team across Oceania, ensuring operational excellence, team development, and a strong customer-first mindset. The role is responsible for building a high-performing team, fostering competence and engagement, and driving seamless coordination & planning of service delivery.

About Alfalaval

• Every day, we get opportunities to make a positive impact—on our colleagues, partners, customers, and society.
• Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources.
• Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.
• As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth.
• So, as we shape a more resourceful, less wasteful world, we build our careers too.
• Applicants must possess full and unrestricted Australian working rights.

Responsibilities

• Lead, develop, and inspire the Coordination Team to achieve operational excellence and deliver superior customer experiences.
• Oversee and optimize the planning, scheduling, and coordination of Field Service and Service Centre activities across Oceania.
• Ensure timely and accurate processing of service requests, resource allocation, and communication with customers at every important milestone.
• Drive standardization and best practices in coordination processes, ensuring consistency and reliability across all areas.
• Lead and participate in transformational initiatives, digitization projects, and process improvements to enhance coordination efficiency and customer satisfaction.
• Collaborate closely with all Operations managers to ensure seamless service delivery and operational alignment.
• Provide hands-on operational support to coordinators when required, ensuring business continuity and service quality.
• Step in during peak periods, complex situations, or when additional expertise is needed, while maintaining focus on leadership and team development.
• If this opportunity sounds like the right fit for you, we'd love to hear from you.

Requirements

• Team Manager works in close partnership with other leadership roles to deliver outstanding customer experience.
• Huntingwood, NSW Benefits: 25 days annual leave Death & Total permanent disability cover Income protection Perkbox Discounts Portal Financial & Wellbeing Seminars Key Skills & Experience: Proven leadership experience in industrial services, maintenance, manufacturing operations.
• Strong coaching, mentoring, and team development skills.
• Demonstrated ability to drive a customer-first culture and operational excellence.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Experience with industrial process improvement and coordination of Field Service Engineers across Oceania.