Marine Solution Service Product Technical Specialist

Responsibilities

• Respond to customer and field sales technical inquiries via phone, email, or chat, providing prompt and accurate solutions.
• Diagnose and resolve technical hardware and software issues.
• Guide field sales and customer through step-by-step solutions and technical processes.
• Document issues, solutions, and customer interactions.
• Escalate complex problems to Business Unit specialist support or engineering teams as needed.
• Maintain up-to-date knowledge of products, services, and common technical issues.
• Provide feedback to improve service products, documentation, and support processes.

Requirements

• Proven experience in a technical support.
• Ability to work independently and as part of a team.
• Customer-oriented attitude with patience and empathy.
• Fluent in spoken and written English Desirable Skills: Experience with shipowner communication and dialogue.

What you know

Qualifications: Associate’s or Bachelor’s degree in Information Technology in Marine background or shipyard design department or ship design institute (or equivalent experience). Basic design knowledge of marine engineering and machinery.

Strong problem-solving and communication skills. Familiarity with operating systems (Windows, Microsoft, CAD etc.) and common software applications.

Basic networking knowledge. Basic knowledge of shipping and maritime. We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.