Program Leader - HR

Responsibilities

• Thie role will also be accountable for conceptualizing and leading multiple initiatives keeping in mind the changing needs of the organization.
• Grievance Management: ·Serve as the primary point of contact for employee grievances. ·Conduct thorough investigations into grievances in a timely manner. ·Collaborate with relevant stakeholders to resolve grievances. ·Maintain detailed records of all grievance cases and outcomes.
• ·Work with managers to identify employees who require performance improvement plans (PIPs). ·Develop and implement PIPs in collaboration with managers and employees. ·Monitor progress and provide ongoing support to employees on PIPs. ·Evaluate the effectiveness of PIPs and make necessary adjustments.
• ·Prepare regular reports on employee relations activities and trends. ·Analyze data to identify patterns and areas for improvement. ·Provide insights and recommendations to senior management.

Job Description

Program Leader – Employee Relations Reports to: Associate Director Location: Hyderabad Department: Human Resources Shift: 1:00 PM to 10:00 PM; Flexible Role Overview: The Employee Relations Lead is responsible for managing employee grievances, disciplinary cases, and performance improvement cases at the designated site. This role ensures that all employee relations activities are handled in a fair, consistent, and legally compliant manner. The Employee Relations Lead will work closely with management and employees to foster a positive work environment and address issues promptly and effectively.

Disciplinary Case Management

·Manage the disciplinary process, ensuring compliance with company policies and legal requirements. ·Conduct investigations into disciplinary issues, including interviews with involved parties. ·Provide recommendations for disciplinary actions and ensure consistent application across the site. ·Document all disciplinary cases and maintain confidentiality.

Policy and Procedure Compliance

·Ensure all employee relations activities comply with company policies, procedures, and legal requirements. ·Stay updated on relevant labor laws and regulations. ·Provide training to managers and employees on employee relations policies and best practices. ·Skip Connect / Focus Group Discussions: ·Foster a positive work environment through effective communication and conflict resolution. ·Conduct regular meetings with employees to address concerns and gather feedback. ·Promote open door policy and ensure confidentiality with respect to the feedback shared.

Team management

·Manage a team of 7 employees in Employee Relations across 3 locations. ·Communication / Articulation: ·Preparation of email/letter drafts ·Participation in Leadership reviews/preparation of dashboards.

Qualifications

·Bachelor's degree in Human Resources, Business Administration, or related field. ·Minimum of 12 years of experience in employee relations or a similar role. ·6-7 years of experience in team management. ·Strong knowledge of labor laws and regulations. ·Excellent communication and interpersonal skills. ·Ability to handle sensitive and confidential information with discretion. ·Strong problem-solving and conflict-resolution skills. ·Proficiency in HRIS (Workday or similar tools) and other relevant software. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.

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