2nd / 3rd Level Software Support Specialist (f/m/d), limited for one year

What it's about

We are searching for a

2nd / 3rd Level Software Support Specialist (f/m/d)

• part time or full time (38,5h) to join our Support Team in Berlin.
• This position is a parental leave cover and therefore limited to one year.
• You will be working for our flagship print workflow suite, AccurioPro Flux, in close cooperation with creative and dedicated individuals from around the world.
• You will be responsible for handling technical pre-sales and after-sales software support requests in our ticketing system (Jira) or over the phone
• You analyze the upcoming software problems and find - if necessary in cooperation with our development department - an efficient and effective solution to these problems
• Depending on the need, you will reproduce the customer requirements in a suitable test environment
• You document the solutions carefully in our ticketing system

What it takes

• You have a strong background in IT, Support or Printing
• You have great communicational skills and a self-driven and structured method of working
• A strong customer and service orientation is natural to you
• Knowledge of printing, page description languages PDF & PostScript, digital pre-press and color management is an advantage but not a must
• Knowledge of scripting languages (e.g. JavaScript, Batch, PowerShell) and XML, JSON as well as databases (e.g. MongoDB, SQLite) is also beneficial
• Fluency in English is essential; German is a big plus
• And last but not least you enjoy getting to the bottom of a matter and solving tricky tasks!

Why dots?

• We offer a role with a high level of responsibility in a creative environment, with plenty of scope for your own ideas, as part of a dedicated team.
• You will receive a comprehensive, personalised onboarding.
• We pay a fair salary.
• You’ll receive 30 days’ holiday, December 24th & 31st are additionally off.
• We pay 13 monthly salaries per year and contribute to a company pension scheme.
• We offer various part-time options as well as an annual training budget for each employee.
• You’ll receive a subsidised sports subscription via Egym-Wellpass.
• We have flexible working hours with time tracking.
• We offer a subsidised Jobrad or a Deutschland-Ticket, plus free parking at the office.
• We have flexible home office options that require minimal coordination within the team.
• And finally, we wouldn’t want to leave out our very attractive workplace in the Berlin Kreuzberg Media Centre, right on the River Spree with a magnificent view.
• Please also share your motivation when applying for this role. We take the time to review all applications, so we appreciate if you submit a complete set of documents.