Customization Experience Associate (Seasonal)

Responsibilities

• Inspire Expression – Share the story of Moleskine and help customers discover notebooks that support creativity, organization, and self-expression.
• Create Personalized Experiences – Customize Moleskine notebooks using approved techniques while maintaining quality and accuracy.
• Guide & Recommend – Engage customers, answer questions, and recommend notebooks based on their needs and interests.
• Create Experiences – Deliver a welcoming, engaging environment that reflects the Moleskine brand.
• Work with Independence – Manage customer interactions, personalization requests, and daily responsibilities independently.
• Keep It Beautiful – Maintain the organization, cleanliness, and presentation of the customization cart.
• Stay Hands-On – Support cart setup and breakdown, monitor supplies, and maintain inventory levels.
• Maintain Quality Standards – Ensure every personalized notebook is completed accurately and professionally.

Requirements

• Qualifications 1+ year of retail, customer service, hospitality, or other customer-facing experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to quality.

Preferred

• Qualifications Experience with personalization, engraving, monogramming, crafting, art, or other detail-oriented hands-on work.
• Experience operating personalization, embossing, heat-stamping, or customization equipment.
• Experience representing a brand at events, pop-ups, retail activations, or other customer-facing experiences.
• Bilingual (English/Spanish).
• Experience working in high-volume customer environments.

What You'll Do

Who You Are Passionate about creativity and customer experiences. A strong communicator who enjoys engaging with customers. Comfortable learning and performing notebook personalization techniques. Reliable, punctual, and able to work independently. Detail-oriented with a strong focus on quality and accuracy. Organized, adaptable, and energized by a fast-paced environment.

Required

Availability to work scheduled shifts during customization cart operating hours, including Saturdays. Ability to stand for extended periods. Ability to lift, carry, and move up to 45 lbs., including assisting with setup, stocking, and upkeep of the customization cart.

Why Join Us

At Moleskine, you'll do more than personalize notebooks. You'll help customers create meaningful gifts, celebrate important moments, and express their creativity through a unique experience while representing a globally recognized brand during the holiday season.

At Moleskine, we believe in the timeless power of handwriting as an essential expression of human civilization, a powerful act to unleash human genius. This philosophy inspires everything we do, from the design of our products to the experiences we create in our stores.