Researcher

Responsibilities

• Own the research process end-to-end for your projects and pilots: scoping, guide design, recruitment, fieldwork oversight, and analysis
• Manage participant recruitment for the projects you run: define audiences and screeners, work with recruitment partners and our central Ops team, monitor fill and quality, and troubleshoot projects at risk
• Partner with customers and prospects to clarify their research questions or business objectives and turn them into well-structured studies on our platform
• Review and optimize studies customers build themselves, and advise prospects through their evaluation
• Manage project scoping and recruitment operations requests from Sales and customers
• Turn qualitative data into clear, actionable findings customers can use
• Deliver experiences that build satisfaction and lead to strong, ongoing partnerships, whether that means converting a pilot to paid or earning continued work with an existing customer
• Partner with Research Managers and the Senior Research Manager for review and guidance on scoping and strategic decisions, and support them on larger accounts when needed
• Collaborate with Account Executives, Account Directors, and Customer Success Managers on opportunity strategy and to keep research tied to the customer's broader goals
• Collaborate with contractors on projects where they are assigned
• Flag platform and process improvements based on patterns across your projects

Responsibilities

Lead customer meetings and readouts with confidence, navigating challenges and guiding customers with research expertise

Qualifications

• 3-5+ years in research, insights, consulting, or strategy roles, with strong hands-on qualitative research experience
• Comfortable owning a study and leading customers to a successful project, including navigating challenges and guiding customers with research expertise
• Working knowledge of participant recruitment (screeners, panels and vendors, incentives, quality control)
• Strong written and verbal communication, able to explain research clearly to technical and non-technical audiences
• A proactive, detail-oriented approach to juggling multiple projects and timelines at once
• Curious and coachable
• Comfortable with ambiguity in a fast-moving startup environment