IT Support Specialist

Responsibilities

• Troubleshoot common hardware and software problems (Windows / macOS)
• Perform laptop and PC setup, reset, reformatting, and device handover
• Laptop and device setup
• Lark account creation and access support
• Tracking laptops and PCs in use

Cleaning up, formatting, and preparing unused devices

• Maintain basic IT housekeeping to ensure devices are organised and ready for use
• Respond to IT support requests in a timely and professional manner
• Escalate more complex issues when required

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related fields
• Experience in IT support, helpdesk, or desktop support roles
• Comfortable supporting PCs and laptops (Windows and/or macOS)

Preferred

• Experience supporting fast-growing or startup environments
• Basic understanding of IT inventory or asset management
• Exposure to onboarding/offboarding IT processes
• Familiarity with basic IT documentation

What You'll Do

Provide day-to-day IT support to employees for PC and laptop-related issues

Experience with

Device setup, reset, and reformatting

Basic software and hardware troubleshooting

• Familiar with collaboration tools and user account setup (experience with Lark is a plus)
• Organized, hands-on, and willing to support day-to-day operational needs
• Good communication skills and patience when assisting non-technical users

Benefits

• Do something meaningful - be part of a company improving financial access across ASEAN
• Fast-moving, practical, and impact-driven work environment
• International work environment with a flat organisation structure
• Clear and hands-on role with real day-to-day impact
• Great learning exposure across IT, HR, and operations

Competitive salary

Casual work attire