Infrastructure Administrator

Responsibilities

• Install, configure, administer, maintain, patch, and upgrade Microsoft Windows Server and related enterprise infrastructure technologies.
• Support core infrastructure and identity services including Active Directory, Group Policy, DNS, DHCP, certificate services, file services, Microsoft Entra ID, Microsoft 365, Google Workspace, Azure-connected services, and hybrid identity technologies.
• Administer and support enterprise virtualization platforms and associated server infrastructure, including provisioning, configuration, monitoring, troubleshooting, performance, and lifecycle management.
• Monitor the health, availability, capacity, and performance of infrastructure systems; investigate alerts, service degradation, failures, and other abnormal conditions.
• Perform and support patching, vulnerability remediation, infrastructure hardening, identity and access controls, certificate management, and other activities required to maintain secure and supportable systems.
• Support enterprise backup, storage, recovery, and business continuity technologies, including validation and troubleshooting of backup and recovery processes.
• Diagnose and resolve infrastructure issues involving servers, operating systems, authentication, virtualization, storage, security controls, and network connectivity; perform root-cause analysis as appropriate.
• Install and maintain physical server and datacenter infrastructure, including equipment installation, rack and cable management, hardware replacement, and physical troubleshooting.
• Support campus network infrastructure as needed, including switches, wireless access points, VLANs, firewalls, VPN technologies, network connectivity, and structured cabling.
• Troubleshoot network-related issues and collaborate with the infrastructure team, including the Senior Infrastructure Engineer and Network Engineer, on network changes, implementations, troubleshooting, and escalations.
• Assist with infrastructure automation, scripting, configuration management, monitoring, and other initiatives designed to improve operational consistency, reliability, and efficiency.
• Provide infrastructure escalation support to service desk, applications, and other IT teams and collaborate across technical teams on incident and problem resolution.
• Own assigned technical tasks and project deliverables and contribute to infrastructure modernization, cybersecurity, cloud, systems, networking, and technology transformation initiatives.
• Collaborate with CampusWorks CoEs, vendors, consultants, and institutional stakeholders on infrastructure operations, implementations, projects, procurement, licensing, and technology lifecycle management.
• Create and maintain accurate technical documentation, including system configurations, procedures, diagrams, troubleshooting information, knowledge articles, incidents, requests, changes, and project activities.
• Follow established change management, security, technical, and operational standards while exercising appropriate independent judgment and escalating higher-risk or architecturally significant matters when necessary.
• Provide after-hours support for scheduled maintenance windows and infrastructure emergencies as needed and perform other duties based on CampusWorks and client operational requirements.

Required Qualifications

Associate's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience. Four or more years of directly relevant professional experience may be considered in lieu of formal degree requirements.

Minimum of 3 years of relevant professional experience supporting enterprise systems, server infrastructure, datacenter technologies, networking, or a comparable technical environment.

Working knowledge of Microsoft Windows Server administration and core enterprise technologies including Active Directory, Group Policy, DNS, DHCP, authentication, and identity management.

Experience supporting virtual server environments and a working understanding of enterprise virtualization concepts.

The estimated base salary range for this job is $85,000-$92,000. The range represents a good faith estimate of the range that CampusWorks reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to skill sets; experience and training; licensure and certifications; required travel; and other business, contractual, and organizational needs.

This job is also eligible to participate in CampusWorks' annual profit-sharing program, which reflects CampusWorks' pay-for-performance philosophy. The job is also eligible to participate in CampusWorks' generous benefit offerings, which include medical, dental and vision coverage, a 401(k) retirement plan, and other health and wellness plans.

The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

What You Can Expect from Us

At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.

Our employees enjoy

Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators. CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients’ work evolving quickly, we’re all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.

A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.

Flexibility.We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.

A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.

At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk! If you’re a close but not exact match with the description, we hope you’ll still consider applying.

About CampusWorks

Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results.

Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential

Friendly Note to External Agencies

At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.

CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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