Customer Service (Seasonal)

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat

Follow communication "scripts" when handling different topics

• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call

Seize opportunities to upsell products when they arise

• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions

Requirements

• Previous 3-6 months customer service or customer support experience preferred
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening

Qualifications

Previous 3-6 months call center or office background experience a plus

Must be 18 years of age

A background check applicable with state and federal laws will be required

Responsibilities

Flexibility to cross train as requested

Bring Your Own Device (BYOD)

This position requires you to provide your own equipment and workspace.

Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements

Processor: Intel® Core™ i5-8250U Series or greater

• Memory: 8GB on Windows 10 or higher 64 bits
• Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
• USB headset

Click here for an example

• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click her for the BYOD policy for full detailed list of requirements

Shift differential(extra $1/hr nights & wkds)

• Work hours - Shifts between 8:00am-10:00pm (EST) ; Work Days - Mon-Fri & Every Other Weekend
• Paid Training - typically 1-3 days in length from 9:00am-6:00pm (EST)
• Status - Temporary; 20-40 hours per wk.
• Can turn into regular FT or PT employment pending attendance & performance pending business needs

Position expected till last till Christmas

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.