Customer Service Associate

Responsibilities

• Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of our team will include:
• Promptly and accurately respond to emails, chats, and calls.
• Analyze and reply to customers using key language models.
• Connect via chat or email with roughly 70–100 customers daily.
• Provide primary phone support for Trove Brands.
• Find ways to engage in meaningful and impactful ways using our connection model.
• Engage in specialty assignments and project opportunities.
• Advocate for our customer – contributing to the customer voice.

Required Qualifications

We seek employees who are adept at contributing their personal expertise to a collaborative work environment. We’re looking for individuals with a service mindset. These individuals will demonstrate the ability to anticipate problems, offer proactive resolutions, and treat customers with empathy and care. A successful individual in this role will recognize the importance of facilitating meaningful and impactful connections with customers and find meaning and purpose in the role.

For this role, we’re looking for someone with the following skills and experience:

Excellent written and verbal communication skills.

Typing speed of 40–60 wpm with clarity.

Able to perform focused, task-based work.

Familiarity with Helpdesk software solutions like Gorgias, Zendesk, Freshdesk, etc.

Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with equal gusto. We host team-building activities, athletic events, and seasonal celebrations to foster community and reward accomplishments. Bottom line? You’ll love it here.

Among the many benefits our team members enjoy are:

Comprehensive medical, dental, and vision care

401k package with employer matching

Paid Time Off

Maternity/Paternity leave

Full indoor basketball/volleyball court

• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio

Meditation/Nap room

• And much more!
• Trove Brands is an equal opportunity employer.
• Phone calls regarding this position are not accepted.
• This is a fully in-office position at our HQ in Lehi, Utah.