Sr. Java L3 Support Engineer

Responsibilities

• Can quickly triage and document and provide root cause analysis for customer reported issues.
• Experience communicating at different technical levels, from the application architects to the end user.

Preferred

• Leadership skills.
• Experience working with international customers.
• Agile methodologies.
• Familiarity with retail applications.
• Frontend experience: JavaScript, Vue.js, NodeJS, TypeScript.
• Linux & Windows.
• Selenium/Cucumber.

What will you be doing

As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyze vulnerabilities, and oversee service improvement. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.

Naturally to be successful in this role, you must have and know of

Bachelor’s degree in Computer Science, Software Engineering, or related technical field.

At least 6 years of professional experience in Software Development or L3 support roles using Java.

Experience in microservices architectures, including cloud/web-based content.

Strong problem-solving skills and self-driven.

Performance-driven mindset and ability to identify and meet KPIs.

Capable of writing well-designed, testable, and efficient code and troubleshooting/debugging current applications.

Tech stack: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, CI/CD pipelines, experience with cloud.

English: Fluent (B2 at least).

We offer

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.