Service Specialist

Responsibilities

demonstrate

• Perform daily clerical tasks, precise data entry, ticket routing, and record management across internal operations databases with zero-to-minimal errors.
• Master and execute multiple core operational processes (e.g., tracking, issue resolution, customer inquiry routing, carrier communication) while
• maintaining
• Pivot and shift rapidly between different processes as real-time volume demands change, ensuring balanced support across
• the
• Maintain
• clear, concise, and professional written and verbal communication daily with customers, internal teams, and carrier partners using proper Salesforce macros, templates, and flows.

Requirements

• Fast typing speed paired with high accuracy for efficient data entry and ticket management.
• Proven experience in administrative duties, high-volume data entry, document control, and record maintenance.
• of precision in reviewing data, entering records, and following procedural guidelines.

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

Operating in a fast-paced environment, this role requires high computer literacy and strong administrative, clerical, and data entry skills. The Specialist will manage multiple distinct operational processes,

strong multitasking capabilities, learn a suite of software tools, and maintain high process flexibility to jump between tasks seamlessly based on operational demand. Strict attention to detail, rapid typing speed with high accuracy, exceptional communication, and dependable attendance are critical to success.

About the team

The Service

• Specialist I position is designed to be an integral part of the
• Operations

Business Services

Teams. This position focuses on providing level-one support for customers by focusing on continuous improvement, efficiency, and providing a consistent level of service for customers and support for the

Operations

Business Services

Multi-Process Execution

high accuracy and service levels.

Task & Process Flexibility

• Operations
• Business Services

High-Volume Multitasking & Typing

Efficiently input data and handle multiple tasks, ticket threads, and active workflows concurrently using fast and accurate typing skills.

Tool & Computer Literacy

Demonstrate proficiency across internal software tools, Microsoft Office applications, and Salesforce to navigate digital workflows efficiently.

Attention to Detail

Ensure rigorous quality control and accuracy in data entry, customer logs, system updates, and task resolution to prevent service disruptions.

Time Management & Show Rate

Maintain dependable attendance and exercise effective time management and organization to meet daily operational schedule demands.

Education

High School Diploma

Experience

1+ years of administrative, clerical, data entry, or internal operations experience.

Computer & Tech Literacy

Strong proficiency in navigating multiple computer applications, internal systems, Microsoft Office programs, and Salesforce platforms.

Process Flexibility & Agility

Ability to switch priorities and workflows fluidly on short notice across different operational processes.

Multitasking & Time Management

Strong organizational skills to prioritize tasks, meet deadline expectations, and multitask effectively within individual processes.

Attention to Detail

High level

Communication Skills

Excellent written and verbal communication skills for daily interaction with internal teams, carriers, and clients.

Show Rate & Reliability

• Excellent track record of punctual attendance, dependability, and adherence to work schedules.
• The Tech
• Internal systems
• Microsoft programs
• Salesforce

What do we offer?

Health & Well-being

Auctane prioritizes the health and well-being of our employees and their families.

HMO Medical Insurance

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

Dental Insurance

Coverage for essential dental care services.

Mental Health & Employee Assistance Program (EAP)

Access to confidential counseling and support services for mental health and personal challenges.

Wellness Program

• Initiatives and resources designed to promote physical and mental well-being.
• Financial Security & Compensation Enhancements