Customer Onboarding Manager, APAC (1 year contract) - JP Speaking

Responsibilities

Support new SMB customers on their Payoneer onboarding journey

• Using CRM tools such as Salesforce, Salesloft, Marketo to drive KYC approvals for our new customers; providing phone call / email / whatsapp / messenger support for customer KYC approval.
• Strong customer engagement, objection handling and negotiation to draft win-win deals with target customers
• Scalable email communication with new accounts while collaborating with various cross functional teams
• Troubleshooting operational and payment issues for new customers with their first
• Partner with central functions and regional sales teams across different verticals to drive new business growth
• Working closely with our e-commerce customers from Amazon, Shopee, eBay and others for a seamless onboarding experience
• Analyze customer trends and user behavior to identify opportunities for scalable outreach and execute test-and-learn projects. Be the voice of the customer within the Payoneer ecosystem.
• Collaborating with cross functional teams such as Marketing, Partnerships, Enterprise, and Operations to support new seller acquisition initiatives for marketplaces
• Coordinate, facilitate and co-host industry events, workshops, seminars with partners and marketplace platforms, including follow-ups and other logistical matters.
• Proactively share feedback, insights and ideas in team meetings to contribute towards new business growth
• As a key member of the sales organization, you will get a chance to contribute to the growth of the organization and provide business solutions to customers leveraging your market insights and business acumen.

What we’re looking for

Bachelor’s degree holder

• 5+ years of experience engaging with B2B SMB sales/service experience is a huge advantage.
• Good sales acumen; ability to multi-task and stay on track to deliver against deadlines
• Good knowledge of Microsoft office – Excel, Word,
• Fluency in English. Fluency in one other Asian language is an advantage.
• Good team player, highly self-motivated with a growth mindset.
• Excellent communication skills, both verbal and written.
• Strong desire to learn industry best practices and contribute to the organization
• The Payoneer Ways of Working

Act as our customer’s partner on the inside

• Learning what they need and creating what will help them go further.
• Do it. Own it.
• Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.