Sales Representative

Responsibilities

• The Sales Representative will identify prospective customers, understand their shipping and logistics needs, recommend appropriate solutions, prepare and follow up on quotations, and work closely with internal teams to ensure a high level of customer satisfaction.
• Identify, prospect, and actively pursue new business opportunities through sales calls, customer visits, referrals, networking, market research, and other approved sales activities.
• Develop and maintain strong relationships with new, existing, and prospective customers to generate new business, encourage repeat business, and support customer retention.
• Assess customer needs and recommend appropriate shipping, freight, logistics, and related Company services.
• Prepare accurate quotations and conduct timely and consistent follow-up to convert inquiries and opportunities into sales.
• Identify opportunities to upsell and cross-sell Company services and increase business from existing customer accounts.
• Maintain an active sales pipeline and accurate, up-to-date records of prospects, customer activity, quotations, follow-ups, and opportunities within the Company’s CRM and other internal systems.
• Conduct regular customer visits and maintain ongoing communication with customers to identify upcoming shipping needs, additional business opportunities, and areas requiring sales attention.
• Coordinate with Operations, Documentation, Logistics, and Customer Service teams to ensure customer requirements are effectively communicated and services are delivered as expected.
• Assist with resolving customer concerns and follow up to ensure satisfactory resolution and continued customer relationships.
• Maintain a thorough working knowledge of the Company’s services, schedules, rates, procedures, routes, and service capabilities.
• Participate in promotional activities, customer outreach campaigns, networking events, trade events, and other business-development initiatives as required.
• Provide Management with regular sales activity reports and feedback regarding customer needs, market trends, competitor activity, sales opportunities, and pipeline development.
• Meet or exceed established sales targets, cargo-volume targets, and other key performance indicators.
• Represent the Company professionally, maintain a high standard of customer service, and perform other sales and business-development duties as reasonably assigned.

Requirements

• Valid driver’s license and the ability to travel locally to meet customers, where required.
• & Competencies Excellent communication, sales, negotiation, and relationship-building skills.
• Confident, professional, and customer-focused.
• Self-motivated, proactive, and results-driven with strong follow-up and closing skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Strong attention to detail, problem-solving, and decision-making skills.
• Ability to work independently and effectively as part of a team.
• Professional appearance, demeanor, and work ethic.

Qualifications

& Experience Associate’s or Bachelor’s Degree in Business, Marketing, Logistics, Sales, or a related field is preferred. 2-3 years of experience in sales, business development, customer service, or a related role. Previous experience within shipping, freight forwarding, transportation, logistics, or a related industry is preferred. Proficiency in Microsoft Office, including Word, Excel, and Outlook. Experience using CRM or sales-management software is considered an asset.

Skills

Ability to identify customer needs and recommend appropriate solutions.