Customer Service Representative

Responsibilities

• Listen, identify, support, and meet the needs of customers in the park.
• Take ownership of customer issues and ensure customer satisfaction by assessing their experience or feedback.
• Collaborate with the team to ensure customer service is being delivered effectively.
• Ensure to comply and follow the correct customer service escalation procedures.
• Develop a strong relationship with customers to ensure we receive positive feedback online.
• Sorting out any issues that may arise with booking reservations in a positive and efficient manner.
• Ensure all reservations are captured into the system according to standard operating procedures.
• Ensure all files are accurate and up to date including booking information, schedule etc.
• Provide customer service and reservation support for HyperSpace Parks, ensuring consistent service quality across all locations.
• Working together with operations to create more efficient methods for addressing customer issues Monitoring customer satisfaction levels to provide exceptional service.
• Referring customers to superiors when an issue falls outside the scope of standard support procedures or requires higher-level authorization.

The Role

We’re looking for a dedicated and service-oriented Customer Service to support our parks operations and ensure smooth customer interactions behind the scenes. If you enjoy problem-solving, coordinating with teams, and delivering efficient solutions that enhance the customer experience, this role is for you. Deals with customer inquiry, suggestion, complaints and feedback via email, various social platforms and phone calls in a friendly, professional and positive manner.

Making reservations via email or telephone for B2B/B2C customers based on their various requirements. Answer and provide support to customers who might need to change or cancel their booking reservation.

Providing comprehensive and clear explanations of our services or products is essential to ensure we have a thorough understanding of what we offer. Provide exceptional customer service by not only addressing customers' immediate needs but also enhancing their overall experience through effective up-selling and cross-selling.

About You

Previous call center experience and experience in hospitality, customer service, or a similar industry is an advantage. Fluent in both English and Arabic , with strong verbal communication skills.