PIMS Implementation Specialist

Responsibilities

PIMS Support

• Manage daily PIMS requests and troubleshoot system, configuration, workflow, integration, and user issues.
• Serve as a resource for hospital teams and coordinate issue resolution with vendors and AVG.
• Partner with AVG Operations and streamline configurations, workflows, standards, and processes across hospitals.
• Support system updates, testing, configuration changes, and new functionality.
• Identify recurring issues, recommend improvements, and escalate significant concerns to the Director of PIMS.

PIMS and Software Implementation

• Maintain implementation plans, timelines, task lists, readiness requirements, risks, and status updates.
• Assist with hospital setup, system configuration, user access, provider setup, and integration requirements.
• Coordinate data mapping, cleansing, migration, testing, and validation against source systems and approved reports.
• Document discrepancies, corrective actions, testing results, approvals, and unresolved risks.
• Coordinate training, confirm hospital readiness, provide support during go live, and track issues through resolution.

Integrations, Reporting, and Data Validation

• Support third party laboratory, pharmacy, diagnostic, communication, marketing, loyalty, and reporting integrations.
• Coordinate integration setup, testing, validation, documentation, and issue resolution with vendors and internal teams.
• Validate converted data for completeness, accuracy, accessibility, and consistency with approved source records.
• Assist with clinical, operational, and financial reporting and investigate variances following system changes.
• Maintain clear validation records that support consistent execution and audit readiness.

Workflow Improvement, Training, and Documentation

• Partner with the Director of PIMS to evaluate hospital workflows and identify opportunities to improve efficiency through technology.
• Ensure configurations support scheduling, medical records, estimates, invoicing, treatment plans, pharmacy, inventory, diagnostics, provider setup, client communications, and reporting.
• Help standardize workflows, item setup, inventory processes, pricing structures, and chargemaster practices where applicable.
• Develop and maintain standard operating procedures, job aids, workflows, training resources, and implementation records.
• Train hospital leaders and team members and translate technical concepts into clear, practical instructions.

Project Coordination and Collaboration

• Collaborate with hospital leadership, veterinary teams, Information Technology, vendors, and corporate departments.
• Communicate progress, decisions, risks, and outstanding items while keeping assigned work on schedule.
• Serve as a liaison between hospital users and technical teams and take ownership through resolution.

Requirements

• Experience using and supporting a veterinary Practice Information Management System.
• Experience implementing, administering, configuring, or optimizing technology in a veterinary environment.
• Strong troubleshooting, problem solving, organization, communication, and project coordination skills.
• Ability to manage multiple priorities, learn technology quickly, work independently, and take ownership.
• Ability to meet the travel requirements of the position.

Preferred

• Experience implementing or converting veterinary hospitals to a new PIMS in a multi site organization.
• Experience with Vetspire, Cornerstone, Avimark, Impromed, ezyVet, Pulse, or similar veterinary software.
• Experience with data migration, mapping, cleansing, integration setup, testing, validation, or conversion auditing.
• Experience creating standard operating procedures, training materials, reporting processes, and standardized workflows.
• Experience with veterinary inventory, item setup, chargemaster maintenance, or pricing structures.
• Previous experience as a veterinary technician, practice manager, veterinary trainer, PIMS administrator, or similar role is a plus.

Key Responsibilities

Skills, Knowledge & Expertise

Travel Requirements

• Ability to travel up to 80 percent of the time for hospital implementations, training, workflow assessments, go live support, and stabilization activities.
• Travel may include overnight stays and may vary based on project schedules and hospital needs.

Required Qualifications

• Previous veterinary field experience and a strong understanding of veterinary hospital workflows.
• Ability to collaborate effectively with hospital teams, leadership, vendors, and technical partners.

Job Benefits

Here’s what you can expect at AVG:

Competitive salary

• Flexible work schedules to support work-life balance
• Comprehensive group insurance including medical, dental, and vision
• Paid Family Leave and

Paid Parental Leave

(including maternity & paternity)

Paid Time Off

One Life Balance Day for added flexibility

• Pet Discounts to keep your furry family members covered
• Retirement Savings Plan with employer match to help build your future
• Employee Assistance Program (EAP) for mental health and wellbeing support
• Career development resources

Learning and development programs

• Tuition reimbursement
• A vibrant, inclusive culture
• At

AVG

• , you’re more than an employee, you are part of a community that values your whole self. We’re here to help you grow, thrive, and feel supported every step of the way.
• If you’re passionate about payroll, thrive in a collaborative environment, and are ready to make a difference - we’d love to hear from you.

Compensation

$75,000 - $85,000 / year